Shipping policy

At Pawly Supply, we believe fast, clear, and honest shipping builds real trust 🐾 This Shipping Policy explains how orders are processed, shipped, and delivered.

🚚 Order Processing

Orders are processed within 1–3 business days
Orders are not processed on weekends or public holidays
Processing time is separate from shipping time

🌍 Shipping Locations

We currently ship to multiple regions depending on product availability and logistics partners.

Availability may vary by product and destination.

⏱️ Estimated Delivery Time

Delivery times depend on your location and supplier:

Domestic Shipping: 5–10 business days (estimated)
International Shipping: 7–20 business days (estimated)

Delivery times are estimates and not guaranteed.

📦 Shipping Costs

Shipping fees are calculated at checkout
Costs depend on product type, weight, and destination

📍 Tracking Information

Once your order is shipped:

You will receive a tracking number by email
You can track your order using the courier’s tracking system

⚠️ Shipping Delays

Delays may occur due to:

Customs clearance
Weather conditions
Courier service disruptions
High-demand seasons

Pawly Supply is not responsible for delays beyond our control.

🏠 Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

We are not responsible for lost packages
Reshipping may require additional charges

📦 Lost or Stolen Packages

If your package is marked as delivered but not received:

Contact the courier first
Then contact our support team for assistance

Pawly Supply is not responsible for theft after delivery confirmation.

💥 Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide photos and order number

We will resolve the issue as quickly as possible.

📞 Contact Information

For shipping-related questions:

📧 Email: support@pawlysupply.com
🌐 Website: pawlysupply.com

Pawly Supply – Love, Care, and Trust for Every Paw. 🐾