Last Updated: 01/01/2026
At Pawly Supply, we believe fast, clear, and honest shipping builds real trust 🐾 This Shipping Policy explains how orders are processed, shipped, and delivered.
🚚 Order Processing
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- Processing time is separate from shipping time
🌍 Shipping Locations
We currently ship to multiple regions depending on product availability and logistics partners.
Availability may vary by product and destination.
⏱️ Estimated Delivery Time
Delivery times depend on your location and supplier:
- Domestic Shipping: 5–10 business days (estimated)
- International Shipping: 7–20 business days (estimated)
Delivery times are estimates and not guaranteed.
📦 Shipping Costs
- Shipping fees are calculated at checkout
- Costs depend on product type, weight, and destination
📍 Tracking Information
Once your order is shipped:
- You will receive a tracking number by email
- You can track your order using the courier’s tracking system
⚠️ Shipping Delays
Delays may occur due to:
- Customs clearance
- Weather conditions
- Courier service disruptions
- High-demand seasons
Pawly Supply is not responsible for delays beyond our control.
🏠 Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We are not responsible for lost packages
- Reshipping may require additional charges
📦 Lost or Stolen Packages
If your package is marked as delivered but not received:
- Contact the courier first
- Then contact our support team for assistance
Pawly Supply is not responsible for theft after delivery confirmation.
💥 Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos and order number
We will resolve the issue as quickly as possible.
📞 Contact Information
For shipping-related questions:
📧 Email: support@pawlysupply.com
🌐 Website: pawlysupply.com
Pawly Supply – Love, Care, and Trust for Every Paw. 🐾
