Frequently asked questions
Quick answers about orders, shipping, returns and our products.
Orders & shipping
How long does shipping take?
Orders ship in 1–2 business days. Standard delivery usually arrives within 3–7 business days depending on your location.
Do you offer free shipping?
Yes. Standard shipping is free on orders over $35 within the United States.
How can I track my order?
Once your order ships you'll receive an email with a tracking link. You can also see tracking under Track Order in the top bar, or in your account.
Can I change or cancel my order?
Contact us as soon as possible at support@pawlysupply.com. If the order hasn't shipped yet we'll do our best to change or cancel it.
Returns & refunds
What is your return policy?
We offer 30-day hassle-free returns on unopened items in their original packaging. See our Return Policy page for details.
How do I start a return?
Email support@pawlysupply.com with your order number and we'll send you instructions and a return label if eligible.
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days of receiving the returned item.
Products
Are your flea & tick products genuine?
Yes. We only sell genuine, in-date products from trusted brands such as Frontline, Seresto and NexGard.
How do I choose the right size or dose?
Check your pet's current weight and age against the ranges on the product page. If you're unsure, ask your vet or contact us and we'll help.
Do you sell products for horses, birds and other pets?
Yes. Browse Other Pets in the menu for horse, bird, rabbit and chicken supplies.
Account & payment
Do I need an account to order?
No, you can check out as a guest. An account lets you track orders, save addresses and use your wishlist across devices.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Shop Pay.
How do I use my WELCOME20 discount?
Enter WELCOME20 at checkout on your first order, or use the Apply code button shown after you subscribe. One use per customer.
Still have questions?
Our team replies within one business day, Mon – Fri, 9 AM – 6 PM EST.
