Frequently Asked Questions

Pawly Supply is an online pet supply store providing high-quality, safe, and reliable products for pets and pet parents.

Nope — we’re 100% online, which means better prices, wider product range, and faster scaling.

We operate online and serve customers in only USA.

Simply add products to your cart, proceed to checkout, enter your details, and complete payment. Easy, clean, done.

We accept secure online payments including debit cards, credit cards, and supported online payment gateways.

Yes. All payments are encrypted and processed through secure, certified payment providers.

Orders can only be canceled before they are processed or shipped. Contact support ASAP.

No, Currently Nope.

We usually deliver your orders in 3 to 5 Days.

Yes, tracking details will be sent to your email once your order is shipped.

Delays can happen due to couriers, customs, or weather. If it’s taking too long, contact our support team.

We accept returns according to our Return Policy. Items must be unused and in original packaging.

Email us at support@pawlysupply.com with your order number and issue.

Refunds are processed after inspection and approval. Processing time may vary by payment method.