Frequently asked questions
What is the return policy?
We want you and your pet to be happy with every purchase. If you’re not satisfied, you can request a return or exchange within 14 days of delivery, as long as the item is unused, in its original condition, and in the original packaging.
To start a return, please contact our support team with your order number.
Are any purchases final sale?
Yes. Items marked as “Final Sale”, clearance items, and opened or used pet products (such as grooming tools or hygiene items) are non-returnable for hygiene and safety reasons.
When will I get my order?
Orders are usually processed within 1–3 business days.
Delivery time depends on your location but typically takes 5–10 business days after dispatch. You’ll receive a tracking number once your order ships.
Where are your products manufactured?
Our products are carefully sourced from trusted manufacturers in multiple regions, including the USA, Europe, and Asia. All items go through strict quality checks to ensure they are safe, durable, and pet-friendly.
How much does shipping cost?
Shipping cost is $8 and we provide free shipping order over 50$
Are your products safe for pets?
Absolutely. Pet safety is our top priority. All products are designed using pet-safe materials and are suitable for everyday use when used as directed.
Do you offer international shipping?
No, We don't ship internationally.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to help. Please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, Shopify Payments, and other secure checkout options available on our store.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package every step of the way.
Do you offer discounts or promotions?
Yes! We regularly run special offers, seasonal sales, and discount codes. Subscribe to our newsletter or follow us on social media to stay updated 🐾
How can I contact customer support?
You can reach us anytime through our Contact page, email, or live chat. Our support team is always happy to help you and your furry friend.
