Our Happiness Guarantee: Returns & Refunds
At Pawly Supply, we want you and your pets to be 100% satisfied with every purchase. If a product doesn't meet your expectations—whether it’s a dog bed that’s the wrong size or a cat toy that didn't quite hit the mark—we are here to help make it right.
Our Return Process:
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30-Day Return Window: Most items, including pet accessories, grooming tools, and bird cages, can be returned within 30 days of delivery.
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Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on opened dog food, cat treats, or used flea treatments.
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Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5-7 business days.
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Exchanges: If you need to exchange an item (like a dog harness for a different size), please contact us, and we will guide you through the process.
How to Start a Return: Simply email our support team at support@pawlysupply.com with your order number, and we will provide you with a return shipping label and instructions.
