Last Updated: 01/01/2026
At Pawly Supply, customer satisfaction is our top priority 🐾 We stand behind our products and offer a fair, transparent, and simple return process.
🔄 20-Day Return Policy
Customers may return eligible products within 20 days of delivery.
If 20 days have passed since your order was delivered, unfortunately we cannot offer a return or refund.
✅ Eligibility for Returns
To be eligible for a return:
- The item must be unused
- The item must be in original packaging
- The item must be in the same condition as received
- Proof of purchase (order number or receipt) is required
❌ Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital products
- Perishable items
- Hygiene-sensitive items (if opened)
- Customized or personalized products
🔁 Return Process
To initiate a return:
- Email us at support@pawlysupply.com
- Include your order number
- Provide reason for return
- Attach photos (if item is damaged or defective)
Our support team will guide you through the return process.
💰 Refunds
- Once your return is received and inspected, we will notify you of approval or rejection
- Approved refunds will be processed to the original payment method
- Processing time depends on your payment provider
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
📦 Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos and order number
- We will replace or refund the item at no additional cost
⚠️ Abuse Prevention
We reserve the right to refuse returns if abuse, fraud, or excessive returns are detected.
📞 Contact Us
For return requests or questions:
📧 Email: support@pawlysupply.com
🌐 Website: pawlysupply.com
Pawly Supply – Love, Care, and Trust for Every Paw. 🐾
